Connection at MyPay.lu
How to activate the MyPay.lu account?
When your first payslip is available on MyPay.lu, you will received an e-mail received from "mailer_XXXXXXX@ifpayroll.lu".
To activate the account, you simply need to click on the activation link:
How to change my E-mail adress?
You should ask your HR department who will contact the payroll manager for the change.
The change of e-mail address will be effective the next time the payslip is deposited on MyPay.
How to connect if I forgot my password?
If you forgot your password, it's possible to
ask for a password reset request at the following url:
How to change or reset your password?
If you want to change your password, you can:
Once authenticated on the platform, by clicking on the user at the top right then on "Change password"
You can also use the reset link via following link:
I'm a new joiner and I have learned that my payslips will be deposited on MyPay.lu, how to create my account?
The employee cannot create an account. The account will be created when the first payslip is submitted.
You will be notified on the email you gave to your human resources department and you will need to activate your account and initialize your password.
Navigation through MyPay.lu
How to download all documents from one year in one click?
It is possible to download the file Payslips-XXXX.zip which includes all the files regarding the desired year by clicking on the button:
Where is my remuneration certificate?
Once sent, the remuneration certificate will be available in the year corresponding to it.
For example, the 2014 remuneration certificate will be found in the 2014 file although it is usually sent during the year 2015.
This message appears when you click on the activation link while the account is already activated.
How to contact our support ?
You can write us by e-mail at: email@example.com